Support Center
One in Eight Billion: Life · by itspeep
Last updated: 28 October 2026 · Minimum player age: 16
Operator and data controller: Loan Tran, independent developer, Viet Nam.
Brand: itspeep (not a separate incorporated company).
Email: [email protected]
Phone: +84 896 638 163
For a bug, purchase, privacy or age-access question, email [email protected]. Include a short issue description, your iPhone model, iOS and app version, and steps to reproduce when possible. Screenshots are optional; remove personal information you do not want to share.
Do not send passwords, one-time codes, full payment-card details, government ID documents or unnecessary sensitive information. A support request does not automatically upload your saved life.
Contact support · Manage Apple subscriptions · Apple refund requests
1. Who can use the game?
The minimum player age is 16. Higher applicable legal or regional age requirements still apply. Players aged 16 or 17 need permission from a parent or legal guardian where required by law. Permission does not remove the minimum age of 16.
2. What is free?
Your first randomly assigned life is free. Any completed life uses this attempt, including a life that ends in infancy or childhood. Starting the free life does not start a subscription, authorize a charge or begin an automatically renewing trial.
3. What does a Life Pass provide?
Weekly, monthly and yearly auto-renewable subscriptions permit further lives while active, with a choice of country or Random for subsequent lives. The purchase screen and Apple confirmation show the actual local price and billing period. The currency selected for fictional game money does not change Apple billing. There is no lifetime or one-time Premium purchase.
4. What happens when the subscription expires?
You can finish a life already admitted after normal subscription expiry, and your archive stays readable. Starting another paid life requires an active subscription. Refunds or revoked purchases can affect purchase access.
5. How do I cancel?
Use Apple subscription settings. Cancellation stops future renewals under Apple's rules; deleting the game does not cancel the subscription.
6. How do I restore a purchase?
Open the Life Pass purchase screen and choose Restore purchases. Use the Apple Account that made the purchase and connect to the internet. Restore checks eligible subscription access. It does not recover deleted game saves or an archive, and it does not reactivate an expired subscription.
7. How do I request a refund?
Apple handles App Store refund requests. Visit reportaproblem.apple.com. Contact us separately if the game does not recognize eligible access; do not send card information or Apple Account credentials.
8. Will reinstalling or replacing my phone recover my lives?
There is no game account, cloud sync, save transfer or playable save-file export/import. Removing the app, erasing the phone or losing the device may permanently remove progress and archives. We cannot remotely recover those local saves. Offloading can retain documents. A device-only Keychain marker for the free life may remain after deletion, so reinstalling does not promise another free attempt.
9. Can I play offline?
Downloaded gameplay and local saves can be used offline. Purchases, restoration, checks needed to admit a new paid life, downloading updates, support email and external links require an internet connection.
10. What can I share?
The remembrance feature prepares an image or text about a fictional life for the system share sheet or clipboard. Sharing is optional. A shared remembrance is not a playable save and cannot restore a life.
11. How do I request deletion or report an age/privacy concern?
Email [email protected] with the subject Privacy Request — One in Eight Billion: Life. Explain which correspondence or information you want reviewed. There is no central game account or server copy of your saves to delete. Deleting local data does not cancel subscriptions or automatically erase Apple or other service-provider records.
12. How quickly will you reply?
We review incoming requests but do not promise a fixed individual response time. Statutory deadlines for privacy or consumer requests still apply.