JPEG to PDF · Support

A little help with your documents.

Find a quick answer, or send us a note. Keep your original files while we help.

Updated

Contact itspeep

Include the app version/build, iOS version, device model, what you tried and the exact error. Please leave out private documents and passwords.

[email protected]
How do I convert or export a file?

For Images → PDF, choose JPEG, PNG or HEIC still images from Photos or Files. Check their order and rotation, choose the page settings and create your PDF. For PDF → JPEG, select a PDF, choose all or selected pages, then convert.

Open the result to preview, share or save to Files. JPEG results can be saved to Photos, and multiple JPEG files can be packaged as a ZIP. Confirm the destination in the system sheet; dismissing it keeps the local result.

What is free, and what needs Pro?

In the Pro-enabled version, two completed basic conversions in Small or Standard quality are free. Failed or cancelled jobs do not count. High quality needs Pro from the first conversion; Extract, Split and Merge also need Pro. Saved files and their exports remain accessible after the free allowance or Pro ends.

Pro purchases are being prepared and may not be available in your installed version. Where offered, the App Store shows the actual local price and billing period before you confirm.

Can I use the app offline?

Yes, conversion runs on your iPhone for files already available locally. An iCloud or other provider file may need to download first. Apple purchases and restoration require a connection, as do provider uploads, support email and downloading application updates.

A PDF, image or size target will not convert.

Check free device storage and that the selected file has finished downloading. Use a supported still image or PDF. If a PDF needs a password, enter it only in the app’s unlock prompt; never email it. Some protected, signed or complex PDFs cannot be safely processed by the document tools.

If a target PDF size cannot be reached within supported quality and safety limits, choose a larger target, fewer images or turn the target off. The app reports the limit instead of silently dropping pages or pretending an oversized file meets it. Changes to quality remain your choice.

How do I restore, cancel or refund a purchase?

Where Pro is available, choose Restore purchases on the Pro screen using the Apple Account that made the purchase. A pending purchase unlocks only after Apple confirms it. If restoration finds no active purchase, check the account and subscription status with Apple.

To cancel renewal, open iPhone Settings → your name → Subscriptions. Cancel at least 24 hours before the period ends to avoid the next renewal. Deleting the app does not cancel a plan. Lifetime has no recurring charge and does not automatically cancel an existing subscription. Apple handles refund requests; approval depends on its policies and applicable law.

Conversion stopped, or a file seems to be missing.

Reopen the app and check Recents and any recovery prompt. Use the recovery action offered for that job; interrupted work is not always resumable. Keep the original files and export existing results you need.

Do not uninstall the app, reset its storage or delete its library as a troubleshooting step: this can erase local documents and recovery records. If the problem continues, email the error and steps above. We cannot recover an on-device library from a conversion server.

Where are my files and backups?

Imported working copies and results are stored in the app on your iPhone. Copies you export to Files, Photos or a sharing destination are managed separately. Valuable app data may be included in device or iCloud backups according to your settings, but the app does not run its own cloud backup service. Keep separate copies of important files.

A safe sample helps

If an issue depends on a particular file, first describe its format, page count or dimensions and the error. Send a redacted or synthetic example only if needed. Never send passwords, payment details or confidential originals.